Days the company is closed, beyond weekends. No staff digests go out on these days, and the CS escalation clock skips them. US federal holidays are pre-loaded — add company days or remove any you work.

The kill is drastic: it stops every member's schedule, not one member's. So the ceremony makes the alarm cheap and the kill hard: 1) sound the all-hands alarm — every admin is emailed, nothing stops · 2) Adestinn AI diagnoses the run and offers the tweezers (pause ONE plan) · 3) the kill arms only when a second admin agrees — or the proposer Breaks the Glass alone, loudly · standing down is one click for any admin, any time.

Everyone the company alerts — employees, advisors, contractors — and what each receives: BTG = Break-the-Glass (instant, texts nag every 5 min until acked · reply anything = got it · admins text STAND DOWN to own it) · Digest = the daily open-bugs block · Emerg = the Emergency Broadcast. A 📵 badge = they texted STOP and must text START to return.

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✓ No payout exceptions — the engine is clean.

Seeds ~48 fake members (flagged, @example.com — no emails ever sent to them) with plans, trips, rebates and CommLogs so CS can practice on realistic data. Delete removes ONLY flagged test members — real members and staff are untouchable.

Net cost is what Hotelbeds bills us per booking. Cancelled rows carry no net payable; where a cancellation fee was charged it is shown (a supplier-side fee may apply on penalty cancels). Grouped by check-in month — the order statements usually follow.